Allergen and Dietary Information:
Q: What if I have an allergy concern?
All of our products are manufactured on shared equipment in a facility that processes products containing peanuts, tree nuts, milk, wheat, and soy. Please email email@example.com for any questions about allergens.
Q: What is the shelf life or your products?
All nut products in vacuum pack tins have a 10-12 month shelf life before opening. Once opened, store nuts in a freezer or a refrigerator to maintain freshness.
Orders, Checkout, and Shipping Information:
Q: Is it possible to split my order to support more than one individual or Scout?
No. You will need to place a separate order for each organization or individual you wish to support.
Q: What if I am not sure which organization or council to select?
You will need to ask your contact within the organization you are supporting for that information. We need to have all of the fields completely filled in and accurate to make sure that the appropriate organization or individual gets credit.
Q: Why are the prices on the fundraising website different than the prices on Whitley's standard website or on my fundraising brochure?
Brochure prices are set locally. Prices set on our fundraising website are set with national purchasing distribution in mind, considering all costs and fees. Please keep in mind that up to 50% of each purchase goes back to support your cause.
Q: Do you accept returns?
We want you to be completely satisfied with your purchase. Please contact us at firstname.lastname@example.org and we will be glad to assist you.
Q: Will I receive an order confirmation?
Yes, you will receive an order confirmation. If you don't receive an order confirmation please check to see if you have an email spam filter. In order for you to receive your order confirmation, you must be sure that you allow the following email address: email@example.com into your account.
Q: Where do you ship to?
Whitley' delivers to the 48 Contiguous US States. Our fundraising program does not ship to Alaska, Hawaii, Puerto Rico, Guam, and Virgin Islands, or to any other address outside the US.
Q: Do you ship to an APO/FPO addresses?
Yes, Whitley's will ship to an APO or FPO mailing address.