Customer ServiceContact Us
Phone: For more information or help please call: 800-470-2244 or 804-642-7688.
Email: E-mail us at firstname.lastname@example.org (We will respond within one business day).
2371 Hayes Road Hayes, Virginia
P.O. Box 647 Hayes, Virginia 23072
Hours of Operation
Monday - Friday 8:30 a.m. - 5:30 p.m. ET
Closed Saturday and Sunday
We want you to be completely satisfied with your purchase. Please contact us at email@example.com and we will be glad to assist you.
All nut products in vacuum pack tins have a 10-12 month shelf life before opening. Once opened, store nuts in a freezer or a refrigerator to maintain freshness.
All of our products are manufactured on shared equipment in a facility that processes products containing peanuts, tree nuts, milk, wheat and soy. Please email firstname.lastname@example.org for any questions about allergens.
If you have any questions or problems with your order please contact us at email@example.com. Customer Service will try to respond within 24 hours. Payment MethodsWe accept the following credit cards: Visa, MasterCard, American Express, Discover. Your credit card will be charged the day your order is shipped
Order Confirmation If you have an email spam filter, in order for you to receive your order confirmation, you must be sure that you allow the following email address: firstname.lastname@example.org into your account.
COVID-19 has made it challenging for everyone and the shipping and logistics industry is no exception. Below are some very important points that we would like for all of our customers to understand.
• UPS has suspended their service guarantee for all shipments for any service level to any destination.
• Plan for packages to take longer to ship, including expedited services.
• If expedited packages are not delivered on time, UPS and Whitley's will not be able to refund any expedited shipping charges.
• For expedited packages going to businesses make sure the recipient's location is open or the package will get returned back to Whitley's after three delivery attempts. A postcard is left letting the recipient know they have a package. If the package is returned to us, you can either get a refund on the product but not the shipping charge or have it shipped back again for an extra charge.
Additional Shipping Information
We offer FREE Standard Shipping and Handling in the Contiguous US. All qualifying orders will ship with no shipping charges - there's no minimum purchase needed, and no end date. A promotion code is not required. For information about upgrading to express delivery, visit us at whitleyspeanuts.com or call 800-470-2244.
- You must call to place an order for shipments going to Alaska, Hawaii, Puerto Rico, Guam and Virgin Islands, and Canada. You will receive the additional shipping charge when you call.
- Sorry we do not ship any orders directly to a foreign country. Overseas shipments are permitted only through an APO or FPO mailing address
- Expedited shipping is available and will incur a fee depending on the type of service chosen however, NO REFUNDS of this fee will be given for missed delivery dates as UPS has suspended their guarantee as stated above.
We ship UPS anywhere in the contiguous U.S.; however, post office may be used on some orders. To speed delivery, always use a street address and/or highway name or number. Specify a business address if no one will be at home during the day to accept delivery. All orders will be mailed for immediate shipment unless a ship date is specified on the order form. For holiday delivery, we encourage you to order early. We will be as accurate as possible in setting up shipping dates for your order; however, we cannot guarantee a specific date or time for delivery, including air express shipments.
Below is the number of UPS delivery days to the US states once it leaves our warehouse in Virginia. An e-mail (if given) confirmation will be sent once it is shipped.
Please add one to two days to the below chart for processing and handling. Most orders are shipped within 2-3 business days of selected ship date.
** Expedited orders received after 2:30p.m. EST will ship the following business day from receipt of order unless you have selected a later ship date.